goemans extended warranty reviews
Secondly, the GSSP documentation at the time of purchase was also misleading in not fully disclosing the 25% price limit upfront, but rather had this very important fact buried in the terms.

This indicates how long it's been since the last review. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

Goemans keeps changing the delivery date of this until, when on September the 3rd I was advised by their delivery coordinator the unit would be delivered to us within 24 hours.


This has since been updated, I believe to comply with the Canadian Code of Advertising Standards.

Nobody cared at all. I paid for the trim kit and think it's completely absurd that I have not received a product close to two months later.

It was up to us to contact suppliers and navigate repairs.

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Very disappointing.

Then called in to see why someone was not disconnecting it or hooking up new appliance. I have pictures to prove the fridge that we bought when we placed order in store is not the one we received at home. Delivery guys showed up and brought all appliances (even though I was advised things were on back order. Review from March 21st: Like the others, we too were deceived about the Goeman's GSPP 4 Year extended warranty, but it is the way Goeman's dismissively handled the situation that disturbs me. Talk soon! Plugged the stove in, shows error. Since September 5th, I have spoken with the following individuals all whom advised they would address my issue and concern, and each one of these people has not returned my calls. With Naders help, we bought our electric fireplace. 3. Spent $3000 on a refrigerator.

BBB Business Profiles are subject to change at any time. Gary C. installed it to our specifications.

As a matter of policy, BBB does not endorse any product, service or business. They delivered the wrong fridge. Thank you - we will let you know as soon as the products is back in stock. The 2nd range was also defective and through the entire process we could not get any assistance from the Kitchener store.

With no answer from him I hung up the phone. Hello take-out.

How BBB Processes Complaints and Reviews. Even though we reported it the same day it was delivered, we were basically told that it wasn't their problem, since we took possession at delivery.

Otherwise, the credit will be pro-rated to the number of new products you are purchasing. Update March 22nd: I would like to update that 'the top levels of Head Office" have allowed us to use the full credit towards our purchase and have apologised. No communication no service no respect no resolution. I purchased a few appliances a few months ago. Location of This Business1 - 7975 Heritage Rd, Brampton, ON L6Y 5X5Email this Business, Need to file a complaint? ****** - Customer service manager from head office As mentioned above, I have spent hours/days/weeks chasing after this issue with them and I still don't have a resolution.

Hope the new range will come as they promised.

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My issue is still not resolved and I have been promised call-backs after call-backs from many different people at difference departments. Not a nice experience. Beyond dissatisfied. When you buy a new appliance you want to spend all your time enjoying it, not worrying about it. Microwave Trim Kit - I upgraded my kitchen with the builder to ensure that I can get a built in unit, which right now is a stand lone machine. The appliance was delivered but delivery person would not be disconnecting or connect anything. The credit can be applied up to a maximum 25% of the product's regular sale price. I was asking for my full credit to be applied towards the purchase of a vacuum. We were told to call the manufacturer or Goemans head office customer service, and the local store where we purchased would not assist. No one voluntarily offer to do anything other than what was absolutely necessary to complete our transaction. When I reached out to Goemans with these facts, I was shocked at how dismissive they were. StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency.

Our GSPP 4 Year Extended Warranty Coverage includes*: Click one of the links below to view the corresponding brochure: Purchases made after January 1, 2020Purchases made prior to October 1, 2017Purchases made prior to February 15, 2018Purchases made on or after February 15, 2018. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. For just pennies, a day the Goemans Service Protection Plan (GSPP) provides coverage beyond the original manufacturers LIMITED warranty. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. I wish I had read more reviews about Goemans! Thank you Head Office for making things right. No one expects a brand new purchase to break down, but if it does, the last thing you would want is to pay significant repair costs. Typically these will be refunded to some extent or a percentage of the warranty can be used as credit in the store if you don’t end up using it. Completely unhappy and dissatisfied with the entire purchase and sales experience with Goemans Kitchener location, along with the customer service staff at head office.

Some of the sources of information BBB relies on are temporarily unavailable. Closed on Sunday. 3. I have ordered my appliances back in January and after almost 7 months they did not have the Gad range. At time of purchase, we asked for September 4th delivery date. Thank you, someone will be in touch shortly, Purchases made prior to February 15, 2018, Purchases made on or after February 15, 2018, 100% in-store credit within 4 months of expiry if the plan is unused.

To date October 25th I have not received a follow up from the sales associate.

Delivery took about 4 weeks and I am in central Toronto area. ****** - Acting store manage from the London location.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. DO NOT spend one cent at this place. Therefore, appliance sits in the garage. Could you please send an email to communitymanager@goemans.com with your personal information, including invoice number, so we can look into this for you? I purchased a product (The *********** Fridge) which is not the product I received at the time of delivery. Connected to customer service. * I also bought a fridge with a waterline that hooks up and the installation of this was never completed, even though we paid for it. How well a company responds to Service Requests and Reviews. Yet I had to pay in full before they would deliver to me. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. IN-STORE CREDITIf there are no claims against your GSPP warranty plan within the term, you are entitled to receive an equal credit of the warranty plan value towards the purchase of any new major appliance on a one-for-one basis within four months from the date of expiry.

5 reviews of Goemans Appliances Stoney Creek "This was my second experience with Goemans Appliances, where the first experience was nothing more than walking in and selecting a washer and a dryer and agree on a cool price on a late Saturday afternoon.

-1 Star!!!!

Not even a simple apology regardless of our years loyalty as a customer. We wanted the one with the gray interior and they sent us the one with the white interior.

Read more. This would then mean more money and more time waiting.


Thirdly, when we brought this up in store last week (we were looking to use our in-store credit on a vacuum), an employee looked up the salesperson's name who sold us the warranty and then told us there was a reason he was no longer an employee at Goemans, insinuating this employee was notorious for deceiving customers.

1. Never GOEMANS. Our first range was defective and had to be replaced. They do a great job at selling the product, but once I placed my order they were rude and extremely hard to get ahold of. At the time we purchased the appliances, **** from the Kitchener location assured us we would get the right one and that there would be no issues with this.

My husband and I both remember asking the salesperson to confirm the full credit several times as we are not the sort to waste money on extra warranties. I tried sending numerous emails and attempted to contact **** from sales office at the Kitchener store. We'd be stupid not to get it, right? All this, to save $146.75. While manufacturers provide warranties, often for a limited time or for a specific component, we believe peace of mind comes from having an additional safety net that’s there when you need it. They now say the correct fridge is out of stock till Feb 2021.

1. I asked them if they were calling to help me if not I would hang up.

First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty could be used on ANYTHING in the store at the end of the warranty period (fast forward to now), making it essentially free if it was not used. very very disappointing.

BBB Business Profiles may not be reproduced for sales or promotional purposes. Apparently the item is now on back order and no one has notified us of this issue before that. We were connected with Goemans by our kitchen designer. September 5th Delivery was a disaster. Regardless of that being an issue, I paid for a product that I did not receive.

First, the salesperson who sold us our fridge in 2012 implicitly told us the price of the warranty … read more

Our GSPP is here to save you from the worry and hassle. Goemans doesn't want to take ownership of this at all and keeps saying it's an older model they no longer have in stock.


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